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IT systems are ubiquitous in the office environment, and work can come to a standstill if the systems go down. For many companies, outsourcing your IT maintenance and support to IT services companies can be a feasible approach to ensure your IT systems do not fail your company.

However, before you even start searching for an IT Support Company, it's important to know what to ask for and what to consider when you are sourcing for IT Support services. This ensures you obtain the right kind of support to meet your needs, rather than simply accepting what the vendors propose.

How to find IT Support companies in Singapore

There are hundreds of IT companies in Singapore, and each one has their own specialty – not just hardware or software, but even areas like servers, security, storage and other categories within the industry.

For this post, we focus on helping you find general office IT support – ensuring that common IT equipment, software and systems that a typical office would require.

Considerations for IT Support contracts

We encourage buyers to know what they need before seeking quotations as this ensures you pay for only what you need, and it also allows you to obtain quotations that you can fairly compare since they are for the same set of requirements.

The first thing that you might want to think about is the scope of work – what exactly do the vendors need to help with? Most general IT Support services would include:

  1. List of Equipment and Software
  2. Locations
  3. Hours of Operation
  4. Response Time
  5. Network Management
  6. Security
  7. Renewal of Licenses
  8. Training

Some other considerations that you should also think about are:

  1. Contract Duration
  2. Reporting Requirements
  3. Certifications
  4. Track Record
  5. Site Survey
  6. Validity of Proposal
  7. Payment Terms

To help you understand these considerations in greater detail, we have prepared an IT SUPPORT CONTRACTS – KEY CONSIDERATIONS for you that you can download below.

Bear in mind that in general, the more you require of the company, the higher the price would go.

Are you looking for an IT Support company? TenderBoard's marketplace platform can manage this sourcing for you to ensure that you get the best deals with reputable companies competing for your business, while making sure that you do not miss out on any details!